Shipping Policy

At Pterico.shop, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy explains how your orders are processed, shipped, and delivered.

By placing an order on Pterico.shop, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • During peak shopping seasons, promotional events, or holidays, processing times may be slightly extended.

Once your order has been processed and shipped, you will receive a confirmation email containing your shipment tracking information.

2. Estimated Delivery Time

Estimated delivery times are:

  • Domestic Orders: 5–8 business days
  • International Orders: 10–20 business days

Delivery times are estimates and may vary depending on your location, courier availability, customs clearance, weather conditions, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges are calculated during checkout based on:

  • Delivery destination
  • Package weight and dimensions
  • Selected shipping method

From time to time, Pterico.shop may offer free shipping promotions on eligible orders.

4. Order Tracking

After your order has been shipped, you will receive a tracking number by email.

You can use the tracking number to monitor your shipment through the courier's tracking system.

5. Shipping Delays

Delivery delays may occur due to:

  • Severe weather conditions
  • Public holidays
  • Courier service disruptions
  • Customs inspections
  • Incorrect shipping information
  • Events beyond our reasonable control

Pterico.shop is not responsible for delays caused by third-party shipping carriers but will assist customers whenever possible.

6. Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information.

Pterico.shop is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete addresses.

7. Failed Delivery Attempts

If delivery cannot be completed because:

  • The recipient is unavailable
  • The shipping address is incorrect
  • The package is refused

Additional shipping charges may apply for reshipment or re-delivery.

8. Damaged or Lost Packages

If your package is damaged or lost during transit:

  • Contact us within 48 hours of the delivery date.
  • Provide your order number and photographs of the damaged package or product (if applicable).

We will investigate the issue with the shipping carrier and work toward an appropriate resolution.

9. Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, or other government fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Teade Name : Pterico

Owner: Vekariya Hareshkumar Dhirubhai

Email : pterico57@outlook.com

Phone : +91 99795 45513

Address : Akala, Akala, Amreli, gujarat - 365430