Return & Refund Policy

At Pterico.shop, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we're here to help. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.

By placing an order with Pterico.shop, you agree to the terms of this policy.

1. Return Eligibility

You may request a return if the following conditions are met:

  • The return request is made within 7 days of receiving your order.
  • The item is unused, unworn, unwashed, and in its original condition.
  • All original tags, labels, and packaging are intact.
  • The item has not been damaged due to misuse, improper handling, or normal wear and tear.

Returns that do not meet these requirements may not be accepted.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Innerwear and undergarments
  • Accessories
  • Gift cards
  • Clearance or final sale items
  • Customized or personalized products

3. Damaged, Defective, or Incorrect Items

If you receive:

  • A damaged product
  • A defective product
  • An incorrect item

Please contact us within 48 hours of delivery and provide:

  • Your order number
  • Clear photographs of the product and packaging
  • A brief explanation of the issue

Once reviewed, we will arrange a replacement, exchange, or refund where applicable.

4. Return Process

To request a return:

  1. Email us at support@pterico.shop.
  2. Include your order number and the reason for the return.
  3. Wait for return authorization and instructions.
  4. Ship the approved return item to the address provided by our support team.

Returns sent without prior approval may not be accepted.

5. Refund Process

After we receive and inspect the returned product, we will notify you of the status of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Refunds are generally processed within 7–10 business days.
  • Your bank or payment provider may require additional processing time before the funds appear in your account.

6. Return Shipping Costs

  • Original shipping charges are non-refundable.
  • Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item supplied by Pterico.shop.

7. Exchange Policy

Eligible items may be exchanged for:

  • Size changes
  • Defective products
  • Incorrect products received

All exchanges are subject to product availability.

8. Order Cancellation

  • Orders may be canceled before shipment.
  • Once an order has been shipped, it cannot be canceled but may qualify for return under this policy if eligible.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Teade Name : Pterico

Owner: Vekariya Hareshkumar Dhirubhai

Email : pterico57@outlook.com

Phone : +91 99795 45513

Address : Akala, Akala, Amreli, gujarat - 365430